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Cancellation, Return & Refund Policy

When and how orders can be cancelled, returned and refunded.

Last updated: July 2026

1. Order Cancellation by the Customer

Before dispatch: you may cancel any order (other than special-order/import parts already under procurement) from your account or by contacting support. A full refund will be initiated to the original payment method.

After dispatch: orders cannot be cancelled once shipped. You may refuse delivery of a prepaid shipment or raise a return request after delivery, subject to this Policy; refund in such cases will be processed after the item is received back and verified at our warehouse.

2. Order Cancellation by E Car Spares

We may cancel an order fully or partially before dispatch due to stock unavailability with the supplier, pricing or listing error, non-serviceable pin code, failed payment verification, or suspected misuse. In every such case, 100% of the amount paid for the cancelled item(s), including proportionate shipping charges, will be refunded.

3. Return Window and Eligibility

A return request may be raised within 7 (seven) days of delivery for eligible products. To be eligible for return, the part must be:

  • unused, uninstalled and in resaleable condition, with no signs of fitting, oil, tool marks or scratches;
  • in its original, undamaged packaging with all labels, part-number stickers, manuals and accessories intact; and
  • accompanied by the original invoice.

Acceptable reasons for return include: wrong part received (different from the part number ordered), part not matching the description on the Website, part received in damaged condition, manufacturing defect discovered before installation, or fitment failure despite ordering against the correct VIN-verified part number confirmed by our team.

4. Non-Returnable Items

For reasons of safety, quality assurance and industry practice, the following are not eligible for return or exchange unless received damaged, defective or incorrect against the order:

  • electrical and electronic parts (sensors, ECUs, ignition coils, relays, switches, lamps, batteries and similar), as their internal condition cannot be verified after delivery;
  • parts that have been installed, fitted, painted, modified or attempted to be fitted;
  • consumables and fluids with opened seals (engine oil, coolant, brake fluid, greases, filters with broken packaging);
  • gaskets, seals, O-rings and other single-use fitment items once the packaging is opened;
  • special-order / imported / made-to-order parts; and
  • products where the return request is raised after the 7-day window.

If a customer selected a part on their own judgement (without VIN verification by our team) and the part does not fit, return will be at our discretion and, if accepted, two-way shipping and inspection charges may be deducted from the refund.

5. Damaged or Wrong Shipments — Mandatory Steps

Please inspect the shipment on arrival. If the outer packaging appears tampered with or crushed, either refuse the delivery or note the damage with the delivery agent. For any damage, shortage or wrong-item claim, you must report it within 48 hours of delivery through your account or support channel, along with:

  • clear photographs of the outer box, shipping label and the product; and
  • an unedited unboxing video is strongly recommended (and may be required for high-value parts) as conclusive evidence for transit-damage and wrong-item claims.

Claims raised after 48 hours, or without supporting evidence where the courier records show clean delivery, may be declined.

6. Return Process

  • Raise a return request from your account or via support with order number, reason and photos.
  • Our team reviews the request within 2 working days and, if approved, arranges reverse pickup where serviceable; otherwise, we will ask you to self-ship to our warehouse and reimburse reasonable courier charges for approved defect/wrong-item claims.
  • Pack the part securely in its original packaging. Do not paste labels or write on the product box itself.
  • The returned part undergoes quality inspection at our warehouse within 3 working days of receipt. Returns failing inspection (signs of use/installation, missing components, different serial number) will be declined and shipped back to you.

7. Refunds

  • Mode: refunds are made only to the original payment method. COD order refunds are made by bank transfer (NEFT/IMPS/UPI) to the account details provided by you.
  • Timeline — cancellation before dispatch: refund initiated within 24–48 hours of cancellation.
  • Timeline — returns: refund initiated within 48 hours of the returned part passing quality inspection at our warehouse.
  • Credit time: once initiated, the amount typically reflects in your account within 5–7 working days depending on your bank or payment provider.
  • Failed payments: amounts debited for failed transactions are auto-reversed by the payment gateway, generally within 24–72 hours; contact your bank if not received within 7 working days.

Shipping charges are refundable only where the return arises from our error (wrong, damaged or defective supply). Exchanges/replacements, where offered, follow the same eligibility and inspection process and are subject to stock availability; if a replacement is unavailable, a refund will be issued.