Customer Support & Grievance Redressal

In compliance with the Consumer Protection (E-Commerce) Rules, 2020 and the IT Rules, E Car Spares provides the following support and grievance mechanism:

• Level 1 — Customer Support: email support@ecarspares.com / phone [Support Phone Number] / chat, available [Support Days & Hours]. Most order, delivery and refund queries are resolved here.
• Level 2 — Grievance Officer: Name: [Grievance Officer Name]; Email: grievance@ecarspares.com; Address: [Registered Address]. Complaints will be acknowledged within 48 hours and resolved within 30 days of receipt, with a ticket number provided for tracking.

Please quote your order number in all communications. Nothing in this mechanism limits your right to approach the appropriate Consumer Commission under the Consumer Protection Act, 2019, or the National Consumer Helpline (1915 / consumerhelpline.gov.in).